Review Responding

Use Review responses as an Opportunity to Build Relationship

An effective service approach can help a busy restaurant to use their valuable time in meeting the needs of your valuable customers. In this age of competition every business is required to publish good customer responses and for doing this they need to hire excellent writers who will help them for preparing effective public responses.

Restaurant publishes reviews and it is often found that most of the restaurant owners do not give enough time to responds to the concern reviews or respond to negative review. This results in damaging of their reputation. Customers feel neglected when their queries or responses are not answered properly. In such situations our efficient writers can help you to write review response for your restaurant on your behalf thereby saving your valuable time and reputation at the same time. More than 300 restaurants have selected us for responding to their reviews.

TripAdvisor Review Generation
Facebook post for restaurant

Response to negative reviews :

We can give appropriate responses to all those who are trying to degrade your brand image by posting hoax reviews within 48 hours. The online site that we deal with include Trip Advisor, Glassdoor, Zomato, Blog , twitter, Google+, Facebook, Yelp, Open table, Instagram and twitter. After writing responses we will inform you through email and after your approval it will be published on the website. We will not post any review and response without your approval. Apart from writing response we also write private reviews and in case of malicious reviews we ask that particular site to remove it. We are pioneer at removing reviews that degrades a company’s reputation and brand image.

Simplifying responses :

We know How to Respond Negative Review in case we find any bad reviews our first step is to give a apologetic statement . Once we find a positive review response our motto is to spread the word-of -mouth to each and every social media platform.

Get the formula for Review Response:

  • Acknowledging reviews
  • Resolving issues
  • Manage things offline
  • Review Response for Hotel
  • Review Response for Restaurant
  • Respond to Google Review , yelp and to other review site
Restaurant Facebook ads

Objectives of Review Responses :

  • Customer service can be improve with quick responses
  • Discuss about negative reviews with your employees for improving your business
  • Search for comment or reviews that remain non-existent for businesses
  • For gaining trust of customers post positive word of mouth in your websites
  • Apologize to dissatisfied customers and give them offers for gaining their trust
  • Run your restaurant without worrying about responses as we can assure you to respond to your valuable customers on your behalf.

Our services are mentioned below :

  • A Discovery Meeting, focused on gaining a full understanding of your hotel or restaurant, both as it relates to the facility and operations, and the brand messaging and voice
  • Engaging, on-brand and timely management responses to each of your online reviews
  • Uniquely written (not software generated) responses from content managers with experience in the hotel and restaurant businesses and who know how to appropriately handle resolution
  • Management responses which identify your unique selling features; these review channels have large audiences and serve as a platform for your overall marketing message
  • Management of the review dispute process
  • Month-end reporting